Refunds and Returns Policy

1. Prescription Medication Returns

For safety reasons, medicinal products cannot be re-used or resold once they leave our premises. Even if the outer packaging remains sealed, returned prescription items must be safely destroyed in accordance with UK pharmacy regulations. Consequently, no refunds can be issued for prescription orders that have already been dispatched.

2. Cancellations Prior to Dispatch

If you wish to cancel an order, you must contact us immediately at sales@oxfordsonlinepharmacy.co.uk. If your assessment has not yet been processed or dispatched by our clinical team, a full refund will be processed to your original payment method within 3–5 working days.

3. Non-Medicinal Over-The-Counter Items

For non-prescription general skincare and wellness items, you are entitled to return unopened, unused products in their original packaging within 14 days of receipt for a full refund. Return shipping costs for non-defective general goods remain the responsibility of the customer.

4. Damaged or Defective Deliveries

If your parcel arrives damaged, compromised, or incorrect, please email our support desk within 48 hours of delivery at sales@oxfordsonlinepharmacy.co.uk with clear photographs of the package and item. We will swiftly evaluate the issue and issue a complimentary replacement or refund where appropriate.